Terms & Conditions

These terms and conditions apply to any products or services you may purchase from us through our website, Latobo.com. Please read all of these terms and conditions carefully before you order any products or services from us because, by ordering, you agree to be bound by them. Each time you place an order you will be asked to agree to these terms and conditions. If you do not accept these terms and conditions, you should not order any products or services from us.

Information about us and how to contact us
Who we a company registered in West Midlands. Our company registration number is 365285769.
How to contact us You can contact us by following any of the ways set out in the ‘Contact us’ section of our website, see here: www.latobo.com/contact-us-v2
Contract restrictions
Consumers only Our products are only intended for use by consumers (that means people who want to buy our products for their personal use and not for any business purposes). We reserve the right to reject or cancel your order if we reasonably think that you are buying our products for business purposes but we will attempt to contact you (using the contact details you have provided) to discuss this before cancelling your order.
Restrictions on delivery areas We can only guarantee delivery in the following geographical areas: mainland England, Scotland and Wales. In some circumstances, we may be able to deliver to Northern Ireland and the Republic of Ireland. You can check whether we deliver a product to your area by entering your postcode online.
Confirmation of personal status By placing an order with us through our website, you are confirming to us that you are a consumer and that you are at least 18 years old.
Our products
Product images The images of our products on our website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device’s display accurately reflects the color of the products. Your product may vary slightly from those images. The packaging of our products may vary from that shown in images on our website.
Product information The product information contained on our website has been published in good faith and we will do our best to ensure that it is accurate. However, it may occasionally be incorrect, incomplete or out of date due to human error or circumstances beyond our control. Where information is incorrect due to an error or circumstances beyond our control, we may not accept your order for the affected products, or if your order has already been accepted, we may not supply the affected products to you. We will notify you if this is the case and will not charge you for the product.
Our contract with you
The steps required to form the contract between you and us are as follows:
You place the order for the products and/or services you would like to purchase on our website by following the onscreen prompts. You will have the opportunity to check and correct any errors in your order up until the point at which you place your order by accepting these terms and conditions of sale and clicking the “Submit My Order” button on the order summary page. No changes may be made to your order after this point.
Once those steps are completed, we will take payment from your chosen payment method. If payment is successful, you will receive an order confirmation email containing your order confirmation number and to confirm that we are processing your order.

1. If payment is unsuccessful, you will receive an email letting you know that the payment has failed. We will try the payment again 24 hours later. If payment is still unsuccessful after the second attempt, your order will be cancelled and you will receive a cancellation email.

2. Your order is not confirmed until you receive confirmation of successful payment, and the contract is not formed until we dispatch your order.

Once your order is ready for dispatch, you will receive a communication by either email, text message or telephone from either us or the relevant delivery provider to confirm when your products will be delivered to you.
If for any reason we cannot provide you with a product in your order, you will be contacted by telephone or email and a refund will be issued for the amount you paid for such product, including any relevant delivery charges paid if the order contained only that product.
‘Click & Collect’
When viewing a product on our website, you can check whether the product is available in your chosen store, and if it is, you have the option to select that product, pay for it online and collect in store (‘Click & Collect’). You can do so by clicking the “Click & Collect” button and following the steps required to complete your order.
Once you have paid for your chosen product, you will be sent an email with your order details, including your order number. Your Click & Collect product will typically be available to collect in your chosen store within 1 hour (subject to store opening times) after placing your order. If there are any issues with your order, latobo.com will be in contact to discuss these with you before you are asked to collect from the store. We will send you a text message to let you know when your product is ready to collect in your chosen store. We will hold your order for up to three (3) days from the date you placed your order. We will send you a reminder text message the day your order is due to expire. If you are unable to collect your order within seven (7) days, your order will be cancelled and latobollc will process a refund.
If there are problems If there is an issue with your order (for example, if the product is unexpectedly no longer in stock in your chosen store), we will contact you by text message and/or telephone to resolve the issue
Collection and ID documents When you come to collect your product from your chosen store, you (or someone acting on your behalf) will need to bring your order number. Your product will be available for collection at your chosen store’s Customer Services desk. You will be asked for ID where you are collecting ‘Click & Collect’ orders.
Price and payment
Where to find the price for the product The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order, except in cases of obvious error.
We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
What happens if we get the price wrong It is possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If this is the case, we will, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.
When you must pay and how you must pay We accept payment by debit or credit card including Mastercard, VISA and American Express. We also process payments through checkout.com, WorldPay, Zip Pay and PayPal. You must pay for the products, and any related services, before we dispatch the products.
If your payment fails online, we will email you to let you know the payment has not been successful. We will re-try the payment within 24 hours. If the payment fails a second time, your order will be cancelled and you will receive an email confirming this.
We will save your card details to your account to improve the user experience of returning customers. By saving these details in an encrypted database, it means we can safely retrieve them for returning customers and give them the option to use the details stored.
Providing the products and any related services
Delivery charges The delivery charge will be notified to you before you place your order and confirmed in our acceptance of your order. Please note that our delivery charges will be identified on our product pages and vary according to the value or size of your order and your delivery address and may vary between deliveries. Where you order more than one item you may receive your order in more than one delivery, but you will only be charged once for delivery. Delivery will be calculated so hat the most you will pay will be the higher of the individual delivery charges.
When we will provide the products During the order process we will let you know when we will provide the products to you. You will receive a communication by either text message, email or telephone from either us or the relevant delivery provider to confirm when your products will be delivered to you. We cannot guarantee that items will arrive together.
We cannot guarantee Next Day Delivery or Named Day Delivery to Northern Ireland. You will be informed before placing your order whether Next Day or Named Day Delivery is available to your address.
We are not responsible for delays outside our control. If our supply of the products or any related services is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.
Door step delivery only. Unless otherwise stated, our third party delivery companies will deliver your products to your door step only (and does not include removal or disposal of packaging).
Due to local lock down restrictions, our home delivery service has been adapted to keep our teams and customers safe during this time. All items will be delivered in line with social distancing guidelines, following a contact-free process. Deliveries will be to threshold only.
If you are not at home when the product is delivered If no one is available at your address to take delivery, and the products cannot be posted through your letterbox, we or our delivery provider will leave you a note or contact you informing you of the attempted delivery and how to rearrange delivery.
If you do not re-arrange delivery If, after a failed delivery to you, you do not re-arrange delivery, we may end the contract with you.
If you do not allow us access to provide services If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite using reasonable efforts, we are unable to contact you or rearrange access to your property, we may end the contract with you.
When you become responsible for the goods A product will be your responsibility from the time we or our delivery provider deliver those goods to the address you gave us or when you collect the product from our Customer Services desk if you purchase the product using Click and Collect. If you provide us with an incorrect delivery address and your order is signed for by someone else, or if the intended recipient is no longer resident or employed at the delivery location you specify, we cannot be responsible for any losses you may incur as a result, for example, theft of the products.
When you own goods You own a product once we have received payment in full and have dispatched your order (or in the case of ‘Click and Collect’ orders, when you have paid for and collected the item) unless due to unforeseen circumstances we cancel your order as set out in these terms.
Deliveries for Store Collection
Once you have ordered your chosen product, you will be sent an email with your order details, including your order number and the estimated earliest collection date (typically within two (2) days after making your order). We will send you a text message to let you know when your product is ready to collect in your chosen store. We will hold your ordered product for up to twenty one (21) days from the date when your order is ready for collection. If you are unable to collect your ordered product within twenty one (21) days, your order will be cancelled, your payment will be refunded, and the product will be returned to the store.